Please carefully read the terms and conditions of this privacy policy as provided herein (“Privacy Policy”) and Terms of Use. By clicking the box agreeing to the Terms of Use and Privacy Policy, user hereby acknowledges that user agrees to all terms and conditions as provided in the Privacy Policy and Terms of Use to download and use the mobile app “Takashimaya Việt Nam” hoặc “Takashimaya VN” (“Mobile App”) and website (“Website”). If you do not agree with the Privacy Policy and Terms of Use, please do not download or sign up for this Mobile App, or not use our website. User also concedes that the Privacy Policy and Terms of Use are an integrated agreement between the user and Takashimaya Vietnam Ltd (“Agreement”).
Takashimaya Vietnam Ltd. (collectively “Takashimaya” or “we” or “our” or “us”) is committed to protecting your privacy. This is our Privacy Policy that sets out how we collect, use, disclose and protect any personal data given to us by you, and it is designed to meet the requirements set out by the laws of the Socialist Republic of Vietnam. In relation to personal data protection, please read this Privacy Policy before submitting any information to us or as requested by us so that you are aware of and understand the purposes for which we collect, use and disclose your personal data. From time to time, we may review and update this Privacy Policy to ensure that it is consistent with any changes in legal requirements. We encourage you to check this Mobile App, web page and our website from time to time for any updated version of this Privacy Policy that is posted and date stamped so that you are aware of when the Privacy Policy was last updated.


(a) Personal data means and refers to personal information associated with the identification of a particular person (hereinafter referred to as “Personal Data”). Depending on requirements, Personal Data may include information such as, but is not limited to:
(i) Name; Age; Number of ID Card (Identification Card) or Passport;
(ii) Gender; Date of Birth; Photographs; Voice Recordings; Closed Circuit Television (CCTV);
(iii) Postal Address; Email Address; Telephone Number and Mobile Phone Number;
(b) If at any time you would like to give us any feedback or any other suggestions, we would request you to give us one or all items of information outlined in the Article 1(a) as above.


The Personal Data you provide helps us to understand your needs, maintain our relationship with you, process transactions (if any), fulfil our delivery obligations for any products, services or activities we undertake with you, and improve the quality of our services. In particular, we collect your Personal Data for the following purposes, including without limitation:
(i) to process relevant information for the provision of products, services or activities that best meet your preferences or needs;
(ii) to respond to feedback from you;
(iii) to provide helpful information relating to promotional programs and loyalty programs;
(iv) to maintain user’s account in the Mobile App/Website; and
(v) to provide such information to our business partners who are our service providers in relation to ordering, limited only to providing the necessary information as well as ensuring the security of private information. We may use services provided by a service provider as a third party to implement one or more services in relation to activities of Takashimaya D.S., and such third party might access or handle this private information in the execution of this service.


(a) Your Personal Data will only be collected in cases where you express your consent, for the purposes, uses and disclosure set out above. There will also be instances where your consent for the collection or use of your Personal Data will necessarily be implied from the circumstances by nature of the task or transaction, including your interaction with us or when providing any of our products, services or other activities you have requested.
(b) In cases which you are supplying Personal Data of another individual (e.g. information of your spouse, children, parents, and/or your employees, etc.), you represent and undertake responsibility and will ensure that the individual whose personal customer data is supplied to us has consented to provide us with their Personal Data for the respective purposes, and is informed of and consents to the terms of this Privacy Policy.
(c) This Privacy Policy shall supplement any other policies that you may have previously consented to provide to us in respect of your Personal Data.


(a) You may, at any time, update, change or cancel your Personal Data by
(i) signing in to your Member’s account through the Mobile App/Wesbite;
(ii) directly contacting Customer Service Counter, Level 3 of Takashimaya Department Store; or
(iii) calling our Hotline: 02838211819.
(b) Depending on scope of your request, you will not be able to receive any updates on store, product information and promotions, but your Personal Data may continue to be used and disclosed for other purposes such as processing of transactions you have with us, or as request from the authorities.


(a) You should ensure that all Personal Data submitted to us is current, complete and accurate. Failure on your part to do so may result in our inability to provide you with the products or services you have requested.
(b) If you believe that any Personal Data we are holding with respect to you is incorrect or incomplete, please write to our Customer Service Officer.


We are committed to ensuring the security and protection of your Personal Data in our possession and control by making reasonable security arrangements to prevent illegal access, collection, use, disclosure, copying, modification, disposal or other similar risks.


Our Mobile App/Website does not capture Personal Data regarding your online use unless you choose to access or use our websites or provide such information to us.
By browsing or using our Mobile App/Website, you consent to our use of cookies to collect information on your website usage data and improve your online experience when browsing or transacting using our Mobile App/Website.
A cookie is a small file placed on your computer’s hard drive that helps to analyze web traffic or let you know when you visit a particular site, and it can include information about the way you use a website, your choice of Internet browser, the type of device you are accessing it from, and where you are in the world. In particular:
• Cookies allow web applications to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, but a cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
• Traffic log cookies enable us to identify which pages are being used and help us to analyze data about webpage traffic to tailor services to your needs. The information is used for statistical analysis, and the data is removed from the system thereafter.
You can choose to accept or decline cookies in the course of browsing a web site. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our web sites.


Personal Data will be held for as long as it is necessary to fulfil the purpose for which it was collected. We will cease to retain the personal data or remove the means by which the personal data can be associated with individuals when it is no longer necessary for legal or business purposes.


(a) The Privacy Policy shall be governed and construed in accordance with the laws of the Socialist Republic of Vietnam.
(b) If any part of this Privacy Policy is determined to be invalid or unenforceable under applicable law, the invalid or unenforceable will be deemed superseded by valid, enforceable provisions that most closely matches the intent of the original provision and the remainder of this Privacy Policy will continue in effect.
(c) Any disputes arising out of, in respect with, or, in connection with this Privacy Policy shall be settled by the competent courts of Vietnam.


(a) Please contact us at email: or call us (028) 3827-8555 tto ask any questions about goods or services provided by Takashimaya Department Store.
(b) These Terms of Use were last approved on 28 June 2019 and are effective immediately.